Courses › Hi, I'm Susan

Hi, I'm Susan

I lead global GTM onboarding and knowledge management at Miro.

I'm a professional untangler. I like taking complicated, messy things and making them easier for people to understand and use.

Learning design · Knowledge architecture · Practical AI workflows

The four sections

About this course

    What you'll learn

    • How I work out the real problem before deciding what to build
    • How I design learning around what people need to do, not just know
    • How I organize information so someone else can keep it current
    • How I use AI where it helps, with people still reviewing and deciding

    Course info

    Format
    Self-paced, any order
    Focus
    GTM onboarding, knowledge, and learning design
    Includes
    Case studies, practical examples, and independent projects

    Achievements

    Skills covered

    Global GTM onboardingKnowledge architecture and governanceLearning experience designPractical AI workflowsManager coachingCross-functional leadership

    Want to see it all in one place?

    Read everything on one page, top to bottom, including the full case studies. You can print it from there too.