Learning design · Knowledge architecture · AI-powered, human-led enablement
Hi, I'm Susan
I'm a professional untangler. As a GTM enablement and knowledge leader, I build onboarding programs, knowledge systems, and practical AI workflows that make complicated, messy things easier for global teams to understand and use.
Selected Work
A few examples of the problems I've tackled, what I've built, and what I've learned along the way.
About me
A slightly unconventional route into tech, and the work I love doing now.
Contact
A few final thoughts, and a way to get in touch.