Courses › Hi, I'm Susan
Hi, I'm Susan
I'm a GTM enablement and knowledge leader who builds onboarding programs, knowledge systems, and practical AI workflows for global teams.
I'm a professional untangler. I like taking complicated, messy things and making them easier for people to understand and use.
Learning design · Knowledge architecture · AI-powered, human-led enablement
Explore my portfolio
About this course
What you'll learn
- How I work out the real problem before deciding what to build
- How I design learning around what people need to do, not just know
- How I organize information so someone else can keep it current
- How I use AI where it helps, with people still reviewing and deciding
Course info
- Format
- Self-paced, any order
- Focus
- GTM onboarding, knowledge, and learning design
- Scope
- Global GTM teams across AMER, EMEA, and APAC
- Includes
- Case studies, practical examples, and independent projects
Achievements
Skills covered
Global GTM onboardingKnowledge architecture and governanceLearning experience designPractical AI workflowsManager coachingCross-functional leadership
Want to see it all in one place?
Read everything on one page, top to bottom, including the full case studies. You can print it from there too.